At envisage, we consider app support a keystone of our business.
We monitor both response times and feedback of our support line. These are important statistics we track weekly.
The key to customer support is speed and swiftness. We endeavor to answer your questions and difficulties fast.
We also take the privacy of your data seriously. Last year we introduced a security measure that required that you (our users) provide our support team with an Access PIN before we could access your account and provide assistance.
However, we found this slowed down our ability to provide fast and swift support.
So which is more important …
Fast, swift support or privacy of data?
We’ve solved this conundrum by letting you choose.
You can choose one of the following:
Provide our support team with immediate access or
You can restrict that access by enforcing us to enter the Access PIN.
You can find this setting under your profile link here.
With the aim of providing swift support,
by default the Access PIN is not required.
If you wish to change this, just go to your profile link and choose Support requires PIN to login.
If you have any questions regarding this matter, please contact us.
And you can view our Privacy Policy here and for more information see our help docs on Support Access PIN.