At envisage, we consider app support a keystone of our business.
We monitor both response times and feedback of our support line, these are important statistics we track weekly.
The key to customer support is speed and swiftness. We endeavor to answer your questions and difficulties fast.
We also take the privacy of your data seriously and last year introduced a security measure that required that you (our users) provide our support team with an Access PIN before we could access your account and provide assistance.
However, we found this slowed down our ability to provide fast and swift support.