A client just called upset about the service they just received from the new guy. They called while you were trying to fix a proposal your salesperson sent through and there’s two missed calls on your phone from clients wondering when you will get back to them, not to mention the overflowing email inbox full of bad news.

All while pouring your blood, sweat and tears into your business, trying to edge it forward.

It was never this hard before.

Before you decided to grow the business, it wasn’t so bad. You and your team were close nit, everyone just knew what was going on, clients were helped, they were happy and you always seemed to have just enough time to get what you needed done.

But you knew that you had to grow, so you took the plunge and added a few staff, hired that second sales guy, launched that new website and now all hell has broken loose.

Nothing seems to be getting done and you are getting more and more bogged down in what seems busy work, or worse, just correcting everyone else’s mistakes.

Well, I’m happy to say, there is a way out.

There is a reason you are in this never-ending cope. The problem is your team.

Your team don’t know what they need to do.

Of course, you’ve told them a dozen times and every time you see a mistake, you correct it then and there and fix it, only to have the same problems come back a week or two later.

If telling them, constantly correcting them, constantly fixing it yourself doesn’t solve it, then what is the solution?

Well, one solution could be to get rid of the whole team and hire a brand new team and maybe they will do a better job, but that to me sounds like gambling and a pretty poor bet at that.

I don’t like gambling my future, I much prefer doing things that will win.

Well then, what is the solution?

It’s simple, as all truths are. You need to train them. You need to tell them what they need to do and how to do it.

Where do you start?

Simple.

Next time you have to “correct a mistake” write down how it should be done right. That becomes policy.

What is policy?

Simply, policy is a laid out, written record of how an organization operates, showing what decisions should be made, when and by who.

Your primary role as a business owner or CEO is to make good policy, get that policy known and get that policy applied. A brilliant manager within your team then has the job of getting that policy known and applied by the team.

An exceptional manager will not bring you problems when policy is missing, but will bring you a newly proposed policy outlining what they think should happen.

You can write this policy in any document and email it to your team and get them to read it, you could even print it out and distribute it. Or you could use MetaPulse to manage all that distribution for you with our Knowledge feature.

No matter how you do it, get one written today and get it out to your team. Then get another one written and another one after that and keep getting them distributed, understood and applied and pretty soon the chaos will go away, order will reign and your business will stably grow. And you’ll earn yourself some free time. 🏖️

oOo

Give us a try today! Let us know if you need help. We offer full onboarding for your entire team.

Know how to grow with MetaPulse! The world’s first Growth Management System™ Application with Knowledge, Org Charts, Statistics, Objectives, Trends, Events and Reports. Try for free on a no-risk 14-day trial. We’ll even help you set up all your existing statistics to make sure you succeed in getting your business onto MetaPulse. 

Comment and ask questions below or ask questions privately.

In Best Practice, Book Reviews, Business Coaching, Case Study, Technology, New Features Tags Stats, OKRs, analytics, Org Chart, Knowledge